Return Policy

At ESP Safety, operating under ESP Safety Equipment & Tools, we stand behind every product we sell. We supply professional-grade power tools, construction equipment, safety gear, workwear, and industrial supplies to contractors, fabrication shops, and government entities across the United States — and we understand that occasionally a return or exchange is necessary.

This Return Policy outlines the conditions, timeframes, and procedures for returning products purchased through esprimesafety.com. Please read this policy carefully before initiating a return. By making a purchase, you agree to the terms described below.

To be eligible for a return, items must meet the following conditions based on their category:

All eligible items must be returned in their original condition with all accessories, manuals, hardware, and original packaging included. Items returned incomplete may be subject to additional deductions or rejection.

Due to the nature of our products and safety regulations, the following items are not eligible for return under any circumstances unless defective upon arrival:

Follow these steps to initiate a return:

• Use a trackable shipping service (UPS, FedEx, or USPS Priority Mail) for all returns
• We are not responsible for items lost or damaged during return transit — insure high-value shipments
• Do not use the original delivery packaging if it was damaged during shipping — use new protective packaging
• Return shipments must be postmarked within 5 business days of receiving your RMA number

The following amounts are non-refundable in all cases:

• Original outbound shipping charges (unless the return is due to our error)
• Restocking fees where applicable (15% for opened items)
• Return shipping costs paid by the customer
• Any gift wrapping or special handling fees

We offer exchanges for eligible items within the standard 30-day return window. To request an exchange:

• Contact us with your order number and the item you'd like to exchange for
• We will confirm availability of the replacement item before issuing an RMA
• If the replacement item is higher in price, you will be charged the difference; if lower, the difference will be refunded
• Exchanges for the same item (e.g., different size or color) are processed at no additional cost if the original item is returned in eligible condition
• Exchanges are subject to current inventory availability; if the desired item is out of stock, a refund will be issued instead

For urgent equipment needs on active job sites, we recommend placing a new order immediately and initiating a return for the original item separately to avoid delays.

We take quality seriously. If your item arrives defective or was damaged during shipping, we will make it right at no cost to you.

For items that develop defects after the 30-day return window, warranty coverage applies. As an authorized distributor for numerous professional tool and safety brands — including as a 3M Platinum Distributor — we assist customers in navigating manufacturer warranty claims.

Warranty claims do not cover damage resulting from: misuse, improper installation, unauthorized modifications, use outside rated specifications, normal wear and tear, or failure to follow manufacturer maintenance guidelines.

Return terms for wholesale accounts, government procurement orders, and bulk purchases may differ from our standard policy. The following conditions apply:

• Pre-authorization required — all bulk returns must be pre-approved in writing before any items are shipped back
• Restocking fees — bulk returns of eligible items are subject to a 20% restocking fee regardless of packaging condition
• Partial returns — partial returns on bulk orders are evaluated on a case-by-case basis; contact your account representative
• Freight coordination — we will coordinate return freight logistics for large equipment; actual freight costs will be deducted from the refund if the return is not due to our error
• Government & institutional orders — subject to the terms of the applicable purchase order or procurement contract; contact us to discuss

Our returns team is ready to help. Reach out through any of the following channels and we'll get back to you within 1–2 business days: