SUPPORT CENTER
Our team of equipment specialists is ready to assist with warranty claims, technical questions, bulk orders, and everything in between. Built for professionals — backed by real support.
Speak directly with a field equipment specialist. Fast answers for urgent job-site issues.
info@esprimesafety.com Mon – Fri, 07:00 – 19:00Send us your order details, photos, or technical questions. We respond within 24 hours on business days.
info@esprimesafety.com Response within 24hChat with our support crew in real time. Ideal for quick product questions before you buy.
Mon – Sat, 08:00 – 18:00Pick up orders, inspect equipment in person, or meet with a sales engineer at our facility.
1155 Worldwide Blvd, Hebron, KY 41048 Mon – Fri, 08:00 – 17:00What is your standard warranty on power tools?
All power tools carry a minimum 2-year manufacturer warranty covering defects in materials and workmanship. Professional-grade and FORGE Pro Series tools include a 5-year warranty. Warranty does not cover normal wear, consumable parts, or damage caused by misuse.
How do I register my equipment for warranty?
Register your product within 30 days of purchase via our online portal or by contacting support with your order number and serial number. Registration ensures faster service and access to extended warranty programs.
Do you offer bulk / contractor pricing?
Yes. Orders over $5,000 qualify for tiered contractor pricing — up to 35% off list price. Contact our sales team or submit a quote request to get a custom pricing sheet for your project or company.
What is your return and exchange policy?
Unused items in original packaging may be returned within 30 days of delivery for a full refund. Defective items are replaced at no cost within the warranty period. Safety equipment and consumables are non-returnable once opened.
Can I get replacement parts or repair service?
We stock OEM replacement parts for all major brands we carry. Repair services are available at our facility or through our certified service partner network. Contact support with your model number for parts availability and lead times.
How fast do you ship and do you offer same-day dispatch?
Orders placed before 14:00 on business days are dispatched the same day. Standard delivery is 2–5 business days. Expedited and freight options are available for large or heavy equipment. Tracking is provided for all shipments.
Are your safety products certified to industry standards?
All safety equipment we sell meets or exceeds applicable standards including ANSI, EN ISO, and OSHA guidelines. Certification details are listed on each product page. Contact us if you need documentation for compliance audits.
// We respond within 1 business day — Mon to Fri
All products are covered by manufacturer warranty. FORGE Pro Series tools carry a 5-year guarantee. Defective units are replaced or repaired at no charge within the warranty period. Proof of purchase required.
2 – 5 Year Coverage Depending on ProductUnused items in original packaging accepted within 30 days of delivery. Defective items replaced immediately. Safety equipment and opened consumables are non-returnable. Return shipping is covered for warranty claims.
30-Day Return Window — No Restocking FeeSame-day dispatch on orders placed before 14:00 on business days. Standard delivery 2–5 days. Freight options available for heavy equipment. All orders tracked. Free shipping on orders over the threshold set in your region.
Same-Day Dispatch — Full Order Tracking